Quality & Compliance

Quality & Compliance Downloads

At Intelligent Memory, quality and compliance are the foundation of everything we do. As a global leader in semiconductor memory, we are committed to upholding the highest industry standards to ensure the reliability, performance, and safety of our products. This page provides access to our key quality certifications, compliance declarations, and related documentation.

 

 

 

 

 

Here, you’ll find detailed information about our adherence to international regulations, environmental initiatives, and rigorous quality control processes, ensuring our products meet and exceed customer expectations. Whether you are a partner, supplier, or client, these resources reflect our dedication to transparency and excellence in every aspect of our operations.

Explore the documents to learn more about our unwavering commitment to innovation, integrity, and customer satisfaction.

RMA

IM sees after-sales service quality as something as important as product quality. IM’s commitment is to deliver customer-oriented RMA service support for all DRAM components, DRAM modules, and NAND Flash products. We handle each RMA request in line with Warranty Terms and Conditions.

Customers can follow our RMA process flow for submitting a RMA request and obtaining authorization before shipping the physical goods to IM. Customers also assume all shipping charges on goods returned to IM while IM will assume all shipping charges on goods returned to the customer.

Packaging and shipping instructions for returned goods:

  • Package the goods appropriately to prevent shipping damage and to provide Electrostatic Discharge (ESD) protection
  • Write the authorized RMA number on the outside of the box and shipping document for proper identification
  • Ship to IM’s RMA Service Centre

Our RMA service centre is based in our Hong Kong office. Send to:

Intelligent Memory Ltd. RMA Service
Unit 1-6A 11/F, Mita Centre
552-566 Castle Peak Road
Kwai Chung
Hong Kong

Phone: +852 2422 0422
rma@intelligentmemory.com

IM is not responsible for any losses or damages to the goods during or caused by shipment. Defective goods will be repaired or replaced wherever possible at no charge provided that goods are in-warranty, not abused, misused, neglected or modified.

If you would like to get in contact with us about an RMA, you may send us an email to rma@intelligentmemory.com.  We will be in touch within 2 working days.

Warranty Policy

IM guarantees that all IM Original manufactured products meet international quality standards prior to shipment. In the event of any reported product non-conformity, IM will provide complimentary product analysis and, where applicable, repair or replacement in accordance with the liability guarantee outlined in the Terms of Service.


This warranty policy does not apply to resold products or products obtained through unauthorized distribution channels.