Quality & Compliance Downloads
At Intelligent Memory, quality and compliance are the foundation of everything we do. As a global leader in semiconductor memory, we are committed to upholding the highest industry standards to ensure the reliability, performance, and safety of our products. This page provides access to our key quality certifications, compliance declarations, and related documentation.
Here, you’ll find detailed information about our adherence to international regulations, environmental initiatives, and rigorous quality control processes, ensuring our products meet and exceed customer expectations. Whether you are a partner, supplier, or client, these resources reflect our dedication to transparency and excellence in every aspect of our operations.
Explore the documents to learn more about our unwavering commitment to innovation, integrity, and customer satisfaction.
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Intelligent Memory's Business Continuity Plan Policy (BCP)pdf|317 KBWe have established a Business Continuity Plan (BCP) with impact analysis in place to ensure that our operations are protected.
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Intelligent Memory's Environment, Health & Safety (EHS) Policypdf|225 KBIM is committed to the environment, health and safety (EHS) which have positive impacts on sustainability to the societies of the world.
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Intelligent Memory's Quality Policypdf|191 KBThis quality policy demonstrates IM's dedication towards creating a positive business experience built around teamwork and effectiveness.
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Intelligent Memory's Electrostatic Discharge Control Programpdf|63 KBIM has successfully gained a third-party certification for the protection against electrostatic discharge (ESD) in its manufacturing and warehouse facilities in Hong Kong.
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ISO 9001:2015 Standard Certificationpdf|175 KBQuality Management System Certificate - As of 02.07.2024
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ISO 14001:2015 Standard Certificationpdf|175 KBEnvironmental Management System Certificate - As of 02.07.2024
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Intelligent Memory's REACH Substances of Very High Concern (SVHCs) Declarationpdf|86 KBDeclaration for All DRAM & Flash Products - As of Jan 21, 2025.
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Intelligent Memory's RoHS Compliance Declarationpdf|94 KBRoHS compliance declaration for All DRAM & Flash Products - As of July 2025.
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Intelligent Memory's RoHS Compliance Declaration for DDR5 Modulespdf|93 KBRoHS compliance declaration for All DRAM DDR5 Modules - As of July 2025.
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Intelligent Memory's Responsible Minerals Sourcing Policy from 06.2025 - V3pdf|75 KBAs a global partner of the electronics industry, IM is concerned with the minerals covered in Section 1502 of the Dodd-Frank Act and the extended minerals listed in RMI.
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Intelligent Memory's Responsible Minerals Sourcing Policy from 01.2025pdf|68 KBOld version
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Intelligent Memory's Responsible Minerals Sourcing Policy until 12.2024pdf|125 KBOld version
RMA
IM sees after-sales service quality as something as important as product quality. IM’s commitment is to deliver customer-oriented RMA service support for all DRAM components, DRAM modules, and NAND Flash products. We handle each RMA request in line with Warranty Terms and Conditions.
Customers can follow our RMA process flow for submitting a RMA request and obtaining authorization before shipping the physical goods to IM. Customers also assume all shipping charges on goods returned to IM while IM will assume all shipping charges on goods returned to the customer.
Packaging and shipping instructions for returned goods:
- Package the goods appropriately to prevent shipping damage and to provide Electrostatic Discharge (ESD) protection
- Write the authorized RMA number on the outside of the box and shipping document for proper identification
- Ship to IM’s RMA Service Centre
Our RMA service centre is based in our Hong Kong office. Send to:
Intelligent Memory Ltd. RMA Service
Unit 1-6A 11/F, Mita Centre
552-566 Castle Peak Road
Kwai Chung
Hong Kong
Phone: +852 2422 0422
rma@intelligentmemory.com
IM is not responsible for any losses or damages to the goods during or caused by shipment. Defective goods will be repaired or replaced wherever possible at no charge provided that goods are in-warranty, not abused, misused, neglected or modified.
If you would like to get in contact with us about an RMA, you may send us an email to rma@intelligentmemory.com. We will be in touch within 2 working days.